Refund policy

Every product we sell is a digital file delivered immediately on purchase, so purchases of files, units and courses are final.

Defective or wrong file. If the file you received is defective, corrupted, or not the product you ordered, contact support@theteachingvault.com within 7 days of purchase with your order number and a description of the issue, and we'll re-send the correct file or refund you. This applies to files bought with money or with credits; credits spent on a file we refund are returned to your balance.

Generated materials. If a file we're making for you can't be finished, the credits are returned to your balance automatically.

Credit top-ups. Unused top-up credits are refundable within 14 days of purchase, at the price paid. Email support@theteachingvault.com with your order number.

Memberships. You can cancel a membership at any time and it stays active to the end of the paid cycle. Membership credits have no cash value and are not refundable. A membership charge is refunded only if the charge was made in error.

We don't offer refunds for change of mind, a mismatch between the material and your specific class, or no longer needing the file.